Call-Back Attack

(I work as a secretary for a fairly high-end salon.)

Me: “[Salon], how may I help you?”

Caller: “Yes, I think I missed a call from your number and wanted to call you back and make sure.”

Me: *hasn’t made any outgoing calls* “No, ma’am, but if you would tell me the reason for your call, perhaps I could help?”

Caller: “Oh, no! I’ll wait! You can call me back.”

Me: “But, ma’am…”

Caller: “It’s okay. You can call me back.”

Me: *flabbergasted* “Okay. Goodbye.”

(I learned later that this woman made four of these calls, and all she really wanted was to reschedule her appointment, which I could have done if she had said anything.)