Hold My Hand 101
Me: “Hi, what can I help you find today?”
Student: “I need a book for my class.”
Me: “Okay, do you know the course number?”
Student: “No.”
Me: “Do you know who your professor is?”
Student: “No.”
Me: “Do you know what department the class is in?”
Student: “No.”
Me: “Do you know the name of the book? Or the author?”
Student: “No.”
Me: “Okay… do you know anything at all about what you’re looking for? Do you know what the book looks like?”
Student: “No.”
Me: “Well, I don’t think there’s anything else I can do to help you.”
Student: *heavy sigh* “FINE.” *eye roll* “I guess I’ll go find my syllabus and come back.”
(Believe it or not, this kind of interaction happens ALL the time!)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
