California Roll: The New Pineapple
(I am waiting for a large sushi party tray at a sushi takeout place, when I overhear the following exchange between a customer and the cashier.)
Customer: “I’m here to pick up my order; my wife called earlier today. It’s under [Customer’s Wife].”
Cashier: *looks through papers* “I’m sorry, I can’t find anything under that name. The Wi-Fi was down earlier. Maybe it got lost somehow?”
Customer: “But my wife said she spoke to you earlier!” *takes out cell phone and dials a number* “Here, talk to her yourself.” *hands the phone to the cashier*
Cashier: *on phone* “Hello?” *pause* “I’m sorry, but I don’t remember any call.” *pause* “Are you sure?” *pause* “I’m sorry. Thank you.” *hangs up and hands phone back to man* “We have another location in [Other City]; maybe she called there by mistake?”
(The cashier is still trying to be polite and nice, even though she’s getting visibly flustered at how annoyed the customer is looking.)
Customer: “Well, can you take my order now?”
Cashier: “Sure, we can make it now, if you don’t mind waiting. What would you like?”
Customer: “Okay. I’d like three large cheese.”
Cashier: *clearly confused as to what cheese sushi he could possibly be referring to* “Cheese?”
Customer: “Yes. Three large cheese pizzas and one medium pepperoni.”
(The cashier, the one other customer, and I all look at the man in shock.)
Cashier: “Pizza?! But this is a sushi place! We don’t make pizza!”
Customer: “But you just said you’d make it!” *getting more annoyed by the second*
Cashier: “But this a sushi store! We don’t have the ovens for pizza!”
Customer: “Why didn’t you say so earlier?!” *storms out the door*
Me: *looking around at the obvious sushi takeout place* “Why didn’t you realize that earlier?!”
Question of the Week
Have you ever served a bad customer who got what they deserved?