C-Section Versus A D-Bag

, , , | Right | August 23, 2018

(My husband is an engineer for a big, international company. He deals with clients all the time, since they usually don’t understand what’s possible and what’s not, or why they have to pay more for a stronger product or a custom design. He has to leave a meeting with an important client when I go into labor. After 27 very long hours for us both, I get a C-section. I am feeding our child for the first time, about 28 hours after my husband left the meeting. My husband takes his phone out of airplane mode for the first time in those 28 hours, to let our family know our son has arrived. The phone starts buzzing with messages, lasting at least two minutes.)

Me: “What the h*** is wrong this time?”

(He shows me the phone; it has 58 missed calls and 43 messages, all from the same important client, ranging from simple requests for a call back to cursing him out for terrible customer service and not being available. The phone starts ringing. He decides to answer, since the company can’t afford to lose such a big contract.)

Husband: “Good day, sir. Before I say anything else, I’d like to apologize for the inconvenience of not being available. As you know, my wife was having our first child, and since you kept calling me, I assume I’ve forgotten to give you my coworker’s contact information. If you have some paper, I can give you that info now; he can help you with everything you need.”

Client: *very cheerful* “Congratulations on your child! You’ve taken quite some extra time, but since it’s a special day, I’ll forgive you. Now, I need help this instant. I need the [product] in a different color; otherwise it won’t match my [workplace]!”

Husband: *tired and a bit confused, since his company makes electrical transformers and aesthetics don’t usually matter* “Sir, I’m not working right now, and I won’t be for at least a few more days. My coworker knows your contract and custom needs as well as I do, and he will be more than happy to help. Can I give you his number?”

Client: *shocked* “No! I saw your coworker in the meeting, and I don’t like the way he looks! He’s too big to be smart! I want you to solve my problem! Make the [product] a different color, and do it now!”

Husband: *trying to stay friendly* “I can assure you that my coworker is very intelligent. Besides that, your [product] has to withstand extreme conditions, meaning the color is a custom metal alloy, designed to be very strong. Changing that would require months of research and tests, to make sure the new alloy is strong enough to survive those conditions. I can’t do that right now. If you don’t want to talk to my coworker, I’m afraid you’ll have to wait until I get back to work.”

Client: *condescending* “Well, get back to work right now. It’s not like you had the baby, and your wife should be able to take care of it without you.”

Husband: *annoyed* “No, sir. My wife has had a C-section and isn’t allowed out of bed for the next few days. She needs me here. I’m going to give you my coworkers’ info, and then I’m going to end this call. His number is—”

Client: *interrupting and shouting* “My sister had a baby in less than four hours, and she was up and running the next day! She never needed help, so don’t you lie to me! How dare you lie to me like that?! I’m your number-one client! You should jump when I say so! Give me your wife on the phone, so I can tell her to suck it up personally!”

Husband: *losing it* “Has anyone ever told you you’re an a**hole?! I’m not going to put your convenience above the well-being of my wife and child! I’m not going to let you talk to my wife, especially not after what she’s been through! I’m not going to jump because you say so, but if you keep this up I might just push you off of a cliff! I’m. Not. Working. Right. Now. I’d give you my coworker’s number, but I don’t want him to deal with your s***, either, so just go f*** yourself until you see the color you want! Goodbye!” *click*

(My husband is very startled by his own reaction.)

Husband: “D***, I’m going to have to deal with that when I go back next week.”

(He called his coworker and manager to explain what had just happened. They both were appalled by how the client acted, and contacted the legal team to look for a way out of that mess. When the client called to complain, they explained that since my husband wasn’t working, his actions were his own and not of the company. Also, because he wasn’t working, what the client did was harrassment, and my husband was allowed to react any way he liked. The client let it go. He still refuses to work with my husband, but now works with his coworker. I guess the client got over his dislike for tall people.)

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