Buyers Expect Puzzles To Not Be Puzzling
(I work at a really big chain department store as a customer service representative. We deal mainly with returns and exchanges for merchandise. This exchange happens when a customer wants to return a 100-piece puzzle.)
Me: “Hi. Return?”
Customer: “Yes, thanks.”
Me: “Okay, what is the reason for the return?”
Customer: “Oh, I didn’t know I had to put it together myself.”
Me: “…”
Question of the Week
Have you ever served a bad customer who got what they deserved?
