Buyers Expect Puzzles To Not Be Puzzling

, , , , | Right | November 28, 2018

(I work at a really big chain department store as a customer service representative. We deal mainly with returns and exchanges for merchandise. This exchange happens when a customer wants to return a 100-piece puzzle.)

Me: “Hi. Return?”

Customer: “Yes, thanks.”

Me: “Okay, what is the reason for the return?”

Customer: “Oh, I didn’t know I had to put it together myself.”

Me: “…”

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