Buy Him A Hot Slice Of Karma, Part 2
(It’s my last few days as a shift manager for a national pizza chain, so my filter is off because I know I won’t be fired. One of the order takers calls me to the phone, saying the customer on the line wants to talk to a manager.)
Me: “Thank you for holding. This is [My Name]; how can I help you?”
Customer: “Are you the manager?”
Me: “Yes, I am.”
Customer: “I wanted to complain about my pizza! It was terrible!”
(He goes on a rant about how every time he orders from us, the pizza is awful and why can’t we get it right? I break in long enough to get his details and pull up his account and see we’ve given at least a dozen free pizzas after he’s complained.)
Customer: “And I’m never ordering another pizza from you guys ever again!”
Me: “All right, that sounds fine to me. Thank you. Goodbye.” *I start to hang up*
Customer: “Wait, wait! Don’t hang up on me!”
Me: “I’m sorry; I didn’t think there was anything else I could help you with.”
Customer: *sputtering* “Well, aren’t you even going to offer me a free pizza credit for next time?!”
Me: “And call you a liar? Sir, I would never! You said you weren’t ordering from us ever again, and I believe you. Bye!”
(I hung up. Best interaction I ever had while working there.)
Question of the Week
Have you ever served a bad customer who got what they deserved?