Buy Him A Hot Slice Of Karma, Part 2

| Right | October 17, 2016

(It’s my last few days as a shift manager for a national pizza chain, so my filter is off because I know I won’t be fired. One of the order takers calls me to the phone, saying the customer on the line wants to talk to a manager.)

Me: “Thank you for holding. This is [My Name]; how can I help you?”

Customer: “Are you the manager?”

Me: “Yes, I am.”

Customer: “I wanted to complain about my pizza! It was terrible!”

(He goes on a rant about how every time he orders from us, the pizza is awful and why can’t we get it right? I break in long enough to get his details and pull up his account and see we’ve given at least a dozen free pizzas after he’s complained.)

Customer: “And I’m never ordering another pizza from you guys ever again!”

Me: “All right, that sounds fine to me. Thank you. Goodbye.” *I start to hang up*

Customer: “Wait, wait! Don’t hang up on me!”

Me: “I’m sorry; I didn’t think there was anything else I could help you with.”

Customer: *sputtering* “Well, aren’t you even going to offer me a free pizza credit for next time?!”

Me: “And call you a liar? Sir, I would never! You said you weren’t ordering from us ever again, and I believe you. Bye!”

(I hung up. Best interaction I ever had while working there.)

 

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