But Who Manages The Managers?

, , , , | Working | April 12, 2018

(We’ve just gotten a new district manager, and he is traveling to the different branches in the area to learn the “flow” of how we operate. He’s started at my branch, and is standing with me at my window. I’m talking to a customer about our accounts.)

Me: “…so, we’d love to have you as a customer! Are you interested in talking to [Banker] about opening an account?”

Customer: “Sure! You guys are always nice when I come in to cash my checks, and I’ve got some time.”

Me: “Great! Please have a seat in the waiting area, and I’ll grab [Banker] for you.”

(As she goes to sit down, I see [Banker] weaving his way through the line of customers in the lobby. He does this at least once a day — when it gets busy, he goes somewhere unknown and hides from customers.)

Me: *waves at him* “Hey, [Banker]. Can you come over here for a minute?”

(He waves me off and continues walking. All of a sudden, I hear a big, booming voice from the back of my window.)

District Manager: *at full volume* “[Banker]! GET OVER HERE!”

(He stops, pivots, and comes running over to my window.)

Banker: “[District Manager]! What can I do for you?”

District Manager: “[My Name] has been talking to the customer in the waiting area about opening an account. Take care of that.”

Banker: “Absolutely! Thank you, [My Name], for sending me more accounts!” *heads over to the waiting area*

District Manager: “I’d say we make a good team! Well done, [My Name].” *high-fives me*

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