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But Aren’t All Stores The Same?!

, , , | Right | June 25, 2020

I get called over by a coworker to help with a question from a customer. She mentions something about a cash return, so I’m assuming it’s a return issue. When I get there, it’s just a normal purchase.

Me: “What’s the problem?”

Customer: “How do I get cashback?”

Me: “Oh, we don’t do cashback here, unfortunately. But there’s a [Grocery Store] just down the block!”

Customer: “What? But [Clothing Store next door] does cashback!”

The store in question has nothing to do with us. We’re a craft store; they’re a clothing store. We have different parent companies, different policies, and different POS systems. The closest thing we have to any sort of association is being next door to each other.

Me: “Yes, they might, but we’re a completely different company with different ways of doing things.”

The customer complained the entire time while checking out that we didn’t do cashback. The kicker is, I went to the clothing store next door a few days later, and they didn’t do cashback, either!