Busy-ness Model

(I am the general manager of a large Irish pub in a city centre. It’s a Saturday night, we have a live band playing, and the pub is extremely busy, I’m standing on the front door with the door man.)

Customer: *walking out of front door* “It’s disgusting. It’s too busy in there.”

Me: “I’m sorry; what is the problem?”

Customer: *getting irate* “It’s too busy; there are too many people and I have to wait to get served.”

Me: “It is a Saturday night and there is a band playing. It’s often this busy.”

Customer: “It’s disgusting. I’m never coming back!”

Me: “I’m sorry that our business model is clearly working.”