Business -101
(Note: I work for a cosmetology products distributor, so our clients are primarily professionals and beauty salon & supply owners. I’m talking to a rather ditzy stylist on the phone.)
Customer: “So, yeah… like, I need to know how to retail [brand name product].”
Me: “Well, I can send you a contract to become a retailers so you can purchase them from us.”
Customer: “But I already bought them from you! I just need to know how to sell them.”
Me: “Uh… most people put product on a shelf with a price on it.”
Customer: *cheerful* “Ooohhh, okay! Thanks, that’s all I needed!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
