Bursting American Bubbles
(We are a small, UK-based company. An American customer calls one afternoon.)
Customer: “I was on your website and can only find this number. I need to you to give me the number for your American office. And you should tell whoever is in charge that international calls are expensive. I shouldn’t have to call to get an American number; you should put it on your website next to this one.”
Me: “We don’t have an American office; just this one. Is there something I can help you with?”
Customer: “What do you mean, you don’t have an American office? Your website says you ship worldwide.”
Me: “We are a very small company. We send everything from the UK and—”
Customer: “Why are you all in the UK?”
Me: “Because we live here?”
Customer: “All of you?”
Me: “Um, yes.”
Customer: “If you don’t have an American office, then how can you ship things to us in the United States?”
Me: “We give Royal Mail money and they put it onto a plane for us.”
Customer: “I only deal with Americans.” *click*
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
