Burnin’ Down The House!
(My husband calls our insurance company to discuss our home insurance because our coverage is too high compared to the value of our home.)
Employee: “The reason it’s so high is if something catastrophic happened to your home the first thing we would do is pay off your mortgage, then build you a new house.”
Husband: “Wait, what? If our house is destroyed we get a brand new house and no mortgage?”
Employee: “Yep.”
Husband: “That can’t be right; everyone would just burn down their houses! Can I talk to your supervisor?”
(The supervisor gets on the line and my husband repeats the conversation so far.)
Supervisor: “No, that’s not right. If we did that everyone would just burn down their houses!”
Husband: “That’s what I said!”
Supervisor: “We will have a talk to that associate about this. Now, let’s take a look at your policy.”
Question of the Week
Have you ever met a customer who thought the world revolved around them?