Burn A Hole In Your Wallet, Not Your Dog  

, , , , | Right | August 7, 2019

(I work in a dog grooming salon where the prices for haircuts are based on the breed of dog. A woman enters while I am standing at the computer.)

Me: “Hi there! What can I do for you?”

Customer: “I’ve never been here before, but I have two Lhasa Apsos who need grooming and I was wondering what you would charge.”

Me: “Sure! Just let me check that price for you.”

(I open up our breed list and start looking up the price.)

Customer: “Yeah, I used to take them to this other groomer, but three times now they’ve injured my male dog. Twice they cut his scrotum, and another time they burned it with the clippers!”

(For reference, electric clippers heat up if used for too long without changing the blade.)

Me: “Oh, no! I’m sorry to hear that. That should never happen at all, let alone three different times!”

Customer: “I know. I wasn’t very happy with their service.”

Me: “Well, I can’t say I blame you. I’ve found the price here for you. So, for our full groom package, which includes the bath, blow dry, brush out, ear cleaning, nail trimming, and the full-body haircut, it would be $62 before tax.”

Customer: “Wow! Really? That’s pretty pricey! The last place used to do it for $35. Why so expensive?”

(It was incredibly difficult to resist asking her how many more times they would have to injure her dog’s scrotum — or any other body part! — before she would start to understand why their prices were so cheap! She didn’t book an appointment.)

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