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Bringing You Some Ketchup, Assault, And Pepper

, , , , , | Right | January 9, 2020

(I’m running the front of the restaurant alone during an extremely busy dinner rush while my coworker helps my manager cook in the kitchen. This hasn’t ever been a problem; people are usually much nicer when I’m out there solo. I’ve been able to remember drinks orders pretty well tonight, so I’ve been doing my best to keep people happy. One table has been taken over by local regulars; no problem, even easier for me to remember their drinks, so I keep them well topped up. I’m summoned into the kitchen momentarily to answer a question my manager asks while my coworker comes out to the bar to get her phone as her daughter is ill and needs to be kept on her. Unbeknownst to me, she also serves the regulars some more drinks and doesn’t tell me, and I’m unable to see this as the table is around the corner. I’ve never had any issue with one of the regulars, but as she has caused problems for my coworkers before, I keep an eye on her, being sure to remain friendly. I come out of the kitchen, smiling at the regular customer since she has brought up her empty glass and placed it on the counter, and she is now watching me and waiting silently.)

Me: “Oh, hey! I’ll be right with you; I just gotta wash my hands! Accidentally got covered in ketchup out there!”

Regular: *overly sweet* “Oh, take your time, sweetie! I’m in no rush here!”

(I quickly wash my hands off and make a big show of thoroughly drying them; we can get in trouble if a customer thinks we have dirty hands so it has to almost be theatrical. I pick up the empty wine glass with a smile and hold it up, as I usually do before I refill.)

Me: “Oh, same again? It was [red wine], if I remember correctly, right?”

(The regular suddenly goes from a sweet expression to a rage that I honestly cannot describe, and before I can react she’s brought her arm back and PUNCHED ME hard enough in the face that I almost fall over, barely keeping my feet under me.)

Regular: “How dare you suggest I’m an alcoholic, you little b****?! Can’t you see I’ve got already got another glass?! I was being kind and bringing the old one back; clearly you don’t deserve it!”

Me: “I… I…”

(I’m in so much shock I can’t speak; I’m hurting and confused as to what just happened. Every table, which had all been fairly loud, has gone eerily silent. I can only watch as the regular goes back to her table, still not understanding what I did to deserve such an attack. The silence in the restaurant must have been noticed by my manager because she comes rushing out and sees me.)

Manager: *concerned* “[My Name]! What’s going on?!”

Another Customer: *pointing* “That crazy woman on that table just punched her for doing her job! She just asked if she wanted another drink!”

Manager: “What?! [My Name], is this true?”

Me: *nods, and I’m only just noticing I’m crying, trying to rub the tears away because I already felt embarrassed enough in front of the customers* “Y-yeah, [Regular] just went nuts at me…”

Manager: “All right, you go finish helping [Coworker] in the kitchen for me. I’ll sort this out for you.”

(I did as I was told, and within a couple of minutes my manager came back and told me [Regular] had run off with the rest of her table. I finished my shift out front again, still fairly shaken, but my other customers were extremely kind and patient, with many of them leaving huge tips as they left. Thankfully, we were able to get the CCTV footage after my shift finished and handed it to the police. The regular hasn’t been back in since, and I’m still waiting for the final outcome for the assault charge against her.)

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