Bring Home The Bacon
(A customer comes in to pick up a catered BLT tray she had previously ordered over the phone.)
Customer: “I can’t take these; they have bacon on them!”
Me: “I apologize, ma’am, there must have been a mistake. This ticket is for the BLT tray?”
Customer: “Right, that’s right. You shouldn’t put bacon on them! My boss is Jewish!”
Me: “But you did order the BLT?”
Customer: “Right, yes.”
Me: “I’m sorry, ma’am, there must have been a misunderstanding. The BLT comes with bacon, lettuce, and tomato. I can get a manager to help you correct the order if you’d like.”
Customer: “But my boss is Jewish!”
Me: “I completely understand; we’d be happy to remake the tray for you if you’re willing to wait about ten minutes until we serve the people in our take-out line.”
Customer: “But my boss is Jewish!”
Me: “I understand, and I apologize. We’ll be happy to remake the tray for you without bacon if you can wait just a few minutes.”
Customer: “I can’t wait that long!” (She rips off the tray and starts throwing strips of bacon on the counter. The manager looks up and sees her.)
Manager: “Excuse me, ma’am, that’s against the health code!”
Customer: “But my boss is Jewish!”
Question of the Week
Have you ever served a bad customer who got what they deserved?