Bridging The Cultural Gap, One Angry Customer At A Time

Me: Hello, my name is [My Name]. How may I assist you today?

Customer: “Yeah, I’m trying to watch the baseball game, but it’s in Spanish. I don’t speak Spanish.”

Me: “Okay, sir, have you tried to remove the SAP function on the TV? If you don’t know how, I can walk–”

Customer: “Listen, I have had you people tell me this over and over again! I want a valid reason the game is in Spanish, and none of this ‘SAP’ junk.”

Me: *gives up* “Well sir, the real reason is many of the players are not from America. How are they supposed to know what’s going on if the game is broadcast in English?

Customer: “Thank you! At least one person there knows what’s going on. Have a nice day.”

Me: “…”