Brevity Is The Soul Of Hightailing It

(We have briefs in packets; they normally cost a pack of 3 for £5. On this day, a customer comes with 6 packs.)

Me: “That’s £30 please, Sir.”

Customer: “What? No, they are 3 packs for £5! That sign says so.” *points at the sign, which says ‘3 pairs for £5’*

Me: “Oh! No, Sir, I’m afraid that’s not the case. The sign is referring to the number of briefs in each pack. They are still £5 each.”

Customer: “No, that’s not right! You’re trying to screw me over, you little c***!”

Me: *shocked* “No, Sir, I’m not. If you wish, I can get my manager and he can explain it to you.”

Customer: “You better f***ing do that, b****! I’ll give him a piece of my d*** mind.”

(I ring the bell to call my manager. He has already heard the shouting, and comes quickly. He is a 6′ 5” man who looks more like he belongs in wrestling gear than in a suit.)

Manager: “Is there a problem here?”

Customer: “Yes! There bloody well…” *he goes pale as he takes in my manager, and immediately goes all meek* “er… this girl is trying to… to dupe me.”

Manager: “No, she isn’t. Now, I suggest you pay for your purchases, apologise to my colleague for what you called her, and then leave.”

Customer: *gives me his card and mumbles* “Sorry.”

(I’ve never seen someone leave the store so fast.)