Branching Out To Ruin Their Day

, , | Right | April 5, 2019

(I’m subbing at another branch for the day. I’m setting up my workstation when I overhear a customer arguing with the teller in the next window. I’m standing at just the right angle to see the customer without him seeing me.)

Teller: “…since you don’t have an account, I’ll need to see your ID to cash this check.”

Customer: “No, you don’t!”

Teller: “I do apologize, but that is [Bank] procedure.”

Customer: “They let me do it at [My Branch] yesterday! You have to do it for me, too!

(I know we didn’t do it, but I choose to play along. I pop my head around the corner.)

Me: “Good morning, sir! I thought you looked familiar!”

(The customer’s face turns white.)

Customer: “What are you doing here?”

Me: “Now, sir, you know that [My Branch] asks for ID when they cash your check.”

Customer: *defeated* “Yes.”

(He produced his ID, cashed his check, and walked out quietly. My coworker started laughing as soon as he walked out the door.)

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