Brain Remover

A customer calls the help line. I’m dealing with something else with my manager, so it goes to speakerphone to keep our hands free.

Customer: “I got a stain remover from you, and it messed my couch up!”

Me: “Okay, would you like a refund for the stain remover? We can do that if you kept your receipt.”

Customer: “No! I want you to refund me the cost of fixing the couch!”

Me: “Uh… well, since we are a drugstore, we can’t really do that.”

Customer: “You sound like the girl who sold me the stain remover, so it’s your fault! You need to come to my house and fix my couch!”

Me: “That’s not going to happen, ma’am. The store, or I personally, is in no way responsible for fixing your couch. I’d suggest you look on the back of the product for a 1-800 number.”

Customer: “You do that for me!”

Me: “No, ma’am. You need to look up the 1-800 number. I hope they can help.”

With that, I hung up on her and shared a ‘rolled eyes’ look with my manager.

Manager: “Do you think she had issues with the stain remover because she was huffing the d*** stuff?!”