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Brain Is Also Offline

| Learning | April 15, 2013

(I work in a college residence. The Internet is down for the day so the college can upgrade their systems.)

Me: “How may I help you?”

Student: “Hi. My Internet isn’t working.”

Me: “Unfortunately, the entire system is down for the day.”

Student: “When will it be up? If it won’t be for a while, I’ll need to go to a library or something.”

Me: “I’ve been hearing 8 pm, but I could transfer you to IT and they can give you more exact update.”

(At this point I realize that I don’t know where to find the number without access to our files, which are stupidly hosted on the server.)

Me: “Oh, I don’t have the number handy at the moment; however, I know that extensions are listed on the college website if you’d like to look there.”

Student: *laughs nervously*

Me: “Well that has to be the stupidest thing I’ve said in a while. I am so sorry!”

Student: “It’s okay. We all have those moments!”

Question of the Week

What is the most stupid reason a customer has asked to see your manager?

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