Bookkeeping Calm

, , , , | Right | November 7, 2018

(A customer sends over his savings account ledger through the carrier at the bank’s drive-thru. I have to rifle through it to figure out what he wants, and find a $100 bill between the pages. I start to put it back when I see a second bill between two other pages. I hesitate, because between his car and my window is an oversized diesel pickup truck that is extremely loud. In addition, it’s been a very windy day, and it’s been difficult to hear customers all day as the wind blows across the microphones.)

Me: “Good afternoon, sir. Welcome to [Bank]. How can I help you today?”

Customer: *noise noise noise* “—deposit—” *noise* “—two hundred—” *noise* “—savings.”

Me: “Absolutely! I’ll have your receipt for you in one moment.”

(I deposit his cash, put the receipt in his book, and send it back. Seconds later, he rings the buzzer. Thankfully, the truck is gone now and I can hear him better.)

Me: “Hi. How can I help you?”

Customer: *angry* “I TOLD YOU TO DEPOSIT TWO HUNDRED DOLLARS!”

Me: *double-checks my work* “Yes, that’s what I did.”

Customer: *lifting the account ledger* “Then WHY DOES IT STILL SAY $1235?”

Me: “Oh, I didn’t update your book for you; do you need the updated balance?”

Customer: “NO! I NEED YOU TO DO YOUR F****** JOB AND WRITE IT DOWN!”

(It’s NOT my job to write it down. Bookkeepers make a lot more money than I do! But I will write it down for customers who ask. I am not going to argue with him.)

Me: “Okay. Send it back; I’ll be happy to write it down for you.”

(He sends his ledger back through the carrier. I update the balance on the next line and write the date, and send it back to him. A couple seconds later, he rings the buzzer again.)

Customer: “YOU DID IT WRONG!”

Me: “I’m sorry?”

Customer: “You didn’t write $200! You’re supposed to write that I deposited $200!”

Me: “Sir, perhaps if you’re that particular about how your book is kept, you should be writing it yourself.”

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