Book Driving To A Good Place… Eventually
Me: “And would you like to purchase a book to donate to our holiday book drive?”
Customer #1: “Who’s getting them?”
Me: “The heart unit of [Local Children’s Hospital].”
Customer #1: “Oh, no, thanks. I mean, if it were [Cancer], I’d donate, but not just for that.”
Me: “Um… Okay. Have a nice day!”
([Customer #2] comes up.)
Me: “And would you like to–”
Customer #2: “GOD, NO! I just want to buy my stuff and get out of here, and not have you people trying to swindle me!”
Me: “I’m sorry, but I am required to ask these questions, and the books are going to the [Children’s Hospital]…”
Customer #2: “Not my problem. Just give me my receipt.”
Me: “Here you are. Have a nice day.”
Customer #2: “Shut up.”
(I just kind of stand there in shock for a minute until my next customer comes up. They have a basket full of books, and two giant deluxe-edition board games. I start ringing them up.)
Me: *kind of anxiously* “And would you be interested in donating?”
Customer #3: “Absolutely. I’d like to donate these books, and if you’d like to pick out five or six more from the display behind you, since I don’t really know what the kids are reading these days?”
Me: “Thank you; that’s very generous!”
Customer #3: “I heard those other two. Who thinks like that at Christmas? I want to donate these games, too, if you’re allowed to take them.”
Me: “That shouldn’t be a problem. Again, thank you!”
(Years later, I still remember that customer. Thank you for being the anti-Grinch!)
Question of the Week
Have you ever served a bad customer who got what they deserved?
