Bold Of You To Expect Customers To Read

, , , | Right | April 7, 2020

(I work in a copy shop. We have a self-serve computer that is mostly used for when people want to scan something and email it out. The scanning program is not the most user-friendly, and the instructions that the head office provided us are not very clear or helpful for people who don’t really understand computers.

Even people who are good with computers often have trouble following all the steps on the instruction label, so one slow day, I make my own and cover the old instructions with them. The new ones made by me have easy, numbered, step-by-step instructions with pictures, things circled in the pictures, and terms like “double click,” “click once,” and “computer screen” are used.

The one step that EVERYONE always missed with the old instructions I make sure to bold and word more simply in my version. I’m so proud of the beautiful instruction sheet and I’m sure anyone will be able to follow it.)

Coworker: “Yeah, your instructions didn’t work.”

Me: “What do you mean!? Someone was still confused by them?”

Coworker: “Yeah, they didn’t do [step everyone always misses].”

Me: “But I bolded it!”

(There’s also a picture with the step circled.)

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