Blunt End Manager

, | Boise, ID, USA | Working | October 17, 2013

(I am a new hire. The restaurant has just promoted a crew member to manager. One night, a customer comes up to me.)

Customer: “I would like to speak to a manager.”

Me: “Sure, I will go and get one.”

(I head into the back and try to grab the manager on shift. I can’t find her, so I grab the manager about to leave, who is the recently promoted crew member. We head up front, and I start heading to clean up the lobby as he talks to the customer.)

Customer: “You’re the manager?”

Manager: “Yeah, got a problem with it?”

Customer: “I don’t like the way you handle your customer service.”

(I stop cleaning and look at them. I see the manager on shift hovering just out of sight of the new manager.)

Manager: “Well screw you; I’m the manager.”

(The new manager walks out the door. As soon as the doors close, a coworker, the manager on shift, and I rush up and apologize.)

Me: “I’m very sorry for that; what did he do?”

Customer: “When I ordered a few minutes ago, I tried handing him some bills, and he said he couldn’t take crumpled up bills. He was rude the whole time.”

Manager On Shift: “I’m sorry for that; would you like something for free?”

Customer: “No, although I don’t know why you guys have a manager like him.”

Me: “To speak frankly, I don’t even like the guy; he is just an a**-hole.”

Coworker: “Apparently they thought putting him as a manager would improve his attitude. We are very sorry for this.”

Customer: “It’s okay; at least there are some decent people working here.”

(Thankfully, about a week later, the new manager didn’t work at the store anymore.)

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