Blue Screen Is Caused By Lack Of Green

, , , | Right | December 6, 2018

(Before my recent retirement, I spent about three decades at a local TV station as an engineer. Viewer calls concerning reception problems usually get transferred to the engineering department. I take this call one day from a very nice, older lady.)

Caller: “Hello. Are you the engineer?”

Me: “Yes, ma’am, how can I help you?”

Caller: “I’m trying to watch your station, but all I see is a blue screen and no sound.”

Me: “Okay, ma’am, so that I can narrow the problem down, are you watching us over the air with an antenna, or are you a subscriber to one of the cable or satellite companies?”

Caller: “I watch over [Cable Company].”

Me: “Okay. I’m looking at a TV set connected to an antenna, and our signal is fine there, so let me check with [Cable Company] and see if they’re having problems.”

(Fifteen or twenty minutes later, after a call to the cable provider, I call the lady back.)

Me: “Ma’am, this is [My Name] at [TV Station].”

Caller: “Oh, I’m so glad you called back. I found out what the problem was!”

Me: “Well, that’s great, ma’am. What was it?”

Caller: “I realized I hadn’t paid my cable bill in three months; they cut me off!”

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