Blood-Stained Clothes
(The dry cleaner where I work is a drop off/pick up store; the plant is 20 miles away. The last delivery is supposed to be at 5:00 pm, but is going to be late as there was a severe car crash.)
Customer: “My name is [Customer].”
(I look up his name and see his clothes are among the ones late.)
Me: “Sir, I am sorry, but the truck is late because of a major car accident. He should be here in about thirty minutes.”
(He must have had a really bad day, because he launches into a tirade.)
Customer: “I want my clothes now!!”
Me: “I am sorry, but this situation is out of my control.”
Customer: “No excuses! I have to be on a plane in one hour and must have them!”
Me: “I am sorry to hear that. I do hope there were no casualties involved in that car wreck that is preventing you from picking your clothes.”
(He left.)
Question of the Week
Have you ever served a bad customer who got what they deserved?