Blood Must Run Thick In Their Family

(I am calling a mother about her three-year-old son, who is exhibiting signs of pink-eye.)

Me: “I’m calling from [Camp] about your son.”

Customer: “Oh, no, is he all right?”

Me: “There seems to be something wrong with his eye. It’s swollen and he hasn’t been able to stop itching it, and it’s very red and inflamed.”

Customer: “Is he bleeding?”

Me: “Well, no. But I think it might be a good idea to pick him up and maybe take him to your family doctor.”

Customer: “So he’s not bleeding?”

Me: *pause* “No. But these symptoms can sometimes be indicators of something serious and often contagious. I really think you should come get him.”

Customer: “Why are you calling me if he’s not bleeding?”

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