Blinky Box Bother

, , , , | Right | December 5, 2018

(I work in the service department of a large electronics store. We work on consumer electronics. While we traditionally do not do phone support, we do take phone calls, and we usually try to find out if the issue is with their computer — which we can work on if they bring it to us — or something else like their network, in which case they would need to contact their ISP. I have quickly realized the issue is with the caller’s modem and/or router, not with the computer.)

Me: “Sir, from what you are describing, this issue isn’t the computer. I would recommend calling your ISP.”

Caller: “My what?”

Me: “Your Internet provider, the people you pay for Internet access.”

Caller: “How dare you?! I have a bachelor’s degree from [Local University]; I graduated with honors! You have the gall to want to dumb down your speech to me?”

Me: “I’m sorry, sir, most people aren’t technically-minded, so we have to use a lot of analogies and break things down.”

Caller: “Well, that is not an excuse. Now, I need my… my…” *almost whiny sounding* “…my blinky box isn’t blinky anymore and I need it working!”

Me: “Um… We don’t work on blinky boxes, only computers. Please call your Internet access provider. Thank you and goodbye.”

(I hung up the phone and immediately burst out laughing.)

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