Blindsided By Corporate

The store I used to work at has a front that faces west, and it’s all windows. We’re in Texas, so it’s always hot with the sun streaming in and, of course, the sun glares in our eyes and the register screens, etc.

Customer: “You should have blinds or something!”

Me: “We agree, but we’re not allowed to put blinds up.”

Customer: “Why not?!”

Me: “Some time before I worked here, when there were still blinds on the windows, a customer drove by through the parking lot, saw the blinds were closed, and instead of reasoning that it’s very sunny hence the blinds, parking and going up to see if the store was open, or calling the store to ask if it’s open, she called customer care to complain that the store was apparently closed in the middle of the day because blinds down equals store closed. Corporate responded by taking the blinds away and banning them.”

Customer: “…oh.”

Me: “Of course, you could call corporate yourself and say you’d like the blinds put back.”

Customer: “Hmm… nah, that sounds like a lot of work.”