Blaming Everybody Except Self

, , , , , , | Right | November 21, 2018

(I’m working on the checkout. The shop is quiet and I’m just tidying a bit behind the counter when a customer walks up to the self-serve machine. After scanning a few items, the customer starts gesticulating wildly and muttering under his breath.)

Me: “Can I help?”

Customer: “Why is it asking me about a bag? I don’t care about bags!”

Me: “Well, some customers use them, so it needs to ask so it can charge for them. If you’re not using one, so just hit zero and then enter.”

Customer: “Where do I do that?”

(I lean across to look at the screen and he’s still on the screen for scanning shopping.)

Me: “You need to press ‘finish and pay’ first.”

Customer: “I’ve literally tried that four times already.”

Me: “Well, let’s try it again and see if it works now.”

(It does. I walk him through the bag prompt again and go back to my till.)

Customer: “It’s just so impersonal! I hate the machines.”

(He keeps ranting as he walks towards the door, where he stops to complain to the security guard.)

Customer: “It’s just so impersonal! I’m never shopping here again!”

(He finally leaves.)

Me: “Next time, maybe, just walk up to my till?”

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