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Blame Canada! Part 9

, , , | Right | February 15, 2020

(This takes place over the phone.)

Customer: “Yeah, I’m looking at a product on your website and I want to know if you have it in stock.”

Me: “Sure, do you have an item number?”

Customer: *reads number*

Me: “Okay, so you’re looking for [item]?”

Customer: “No, I want [completely different item]!”

Me: “Oh, that’s weird. Maybe I heard you wrong. Can you repeat the item number for me?”

(He repeats the item number but the incorrect item is showing up on our system. I try on our website and get the same item again.)

Me: “Okay, I’m going to try searching for it by the product name, instead.” 

(I search by product name but nothing comes up in the search.)

Me: “Are you sure you’re on our website?”

Customer: “Yes.”

Me: “Are you on ‘.com’ or ‘.ca’?”

Customer: “I’m on ‘.com’.”

Me: “That’s the American website.”

Customer: “So?”

Me: “So, that’s an item that the American stores have, but we don’t seem to have it here.”

Customer: “Can you order it for me?”

Me: “No, I’m sorry, we can’t.”

Customer: “But it’s the same company!”

Me: “We’re the same company, but it’s run separately in each country. We’re not really connected. You could probably find it on [Online Retailer] or something.”

Customer: “Why can’t I just buy it from the American website?”

Me: “You could, but you’d have to take into account the dollar exchange and the shipping cost, and you’d probably have to pay duties on it.”

Customer: “Yeah, that’s why I want you to order it for me! Just order it off the website for me.”

Me: “I can’t do that.”

Blame Canada! Part 8
Blame Canada! Part 7
Blame Canada! Part 6

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