Blame Canada! Part 8

(I’m a dispatcher on the phone with an irate Boston customer for nearly twenty minutes about the fact that his hot tub will not be delivered until after the Canadian Holiday.)

Caller: “What do you mean, you will be delivering it Tuesday?! Today is Monday, and on Friday, the tracking said one business day until delivery!”

Me: “Yes, I apologize on our company’s behalf. But, as I have mentioned, we have a holiday in Canada on Monday and, therefore, it will not arrive until tomorrow.”

Caller: “That’s garbage! It’s not even a real holiday! Why the h*** is it not being delivered?”

(I’m tired of repeating myself, but I try once more.)

Me: “It is being delivered, sir, but all our drivers are off Monday so they can be with their families.”

Caller: “That’s it! Get me your manager on the phone now! Someone is going to be in hot water here!”

Me: “And it certainly won’t be you, sir. Have a nice day!” *click*

(My boss had to give me a little grief for this one, but after a good chuckle. Yes, Americans, Canadian holidays are as real to us as yours are to you.)

Related:
Blame Canada! Part 7
Blame Canada! Part 6
Blame Canada! Part 5