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Bird Brained, Part 12

, , , | Right | January 2, 2022

I work for an exotic bird store. We hand-raise all the birds we sell. We also offer everything needed for your feathered friends, such as toys, cages, food, treats, etc., as well as boarding and grooming.

Grooming is done on specific days and by appointment only. To add to this, there are many wildfires in our state at the moment and the store is even more busy than normal due to the store double-boarding to people being evacuated and needing emergency shelter for their birds.

Me: “Thank you for calling [Store]. How can I help you?”

Customer: “Hi. I’d like to know if you offer grooming?”

Me: “Yes, ma’am, we do.”

Customer: “Oh, great. I have a Cockatoo. How much would that be?”

Me: “That’s [price]. Would you like to schedule a time to bring her in?”

Customer: “Yes. What do you have for today?”

Me: “I’m sorry, we are fully booked for today; however, we have openings for tomorrow.”

I list the times available.

Customer: “So, I can’t bring her today? It’ll just be real quick, I promise.”

Me: “No, I’m sorry, ma’am. We only do grooming on [specific days], and it’s by appointment only. Today we are fully booked.”

Customer: “Are you sure you’re booked? I only need talons, nothing more.”

Me: “Yes, ma’am, we are booked.”

The customer gets agitated because she can’t be “squeezed in” and says never mind. I hang up the phone. Since it’s a busy day with the emergency calls, it rings as soon as I hang up.

Me: “Thank you for calling [Store]. How can I help you?”

It’s the SAME customer!

Customer: “Hi. I was wondering if you groomed Cockatoos?”

Me: “Ma’am, we just spoke. We’re still booked. I can put you down for tomorrow, but that is all we have available at the moment unless you want to sign up for next week.”

The customer screeched as she hung up.

Related:
Bird Brained, Part 11
Bird Brained, Part 10
Bird Brained, Part 9
Bird Brained, Part 8 
Bird Brained, Part 7

Question of the Week

Has a customer ever tried to cross you and lived to regret it? What happened?

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