His Biking Days Are Numbered

(A guy brings a bike in that needs a wheel and service. I take his name and phone number and write on the job card. I do the repair, but the customer never shows up to collect. I ring the number on the job card and an old lady answers. She says it is her son’s bike and she will tell him. That afternoon the guy shows up. I assume he is here to pay and collect, but instead he demands to know how I got that number.)

Me: “You gave it to me.”

Customer: “No! I never give out that number!”

Me: “Well, this is the number you gave me when you bought the bike in.”

Customer: “NO, I never give out that number, and I demand to know how you got it.”

Me: “You gave me it.”

Customer: “NO, I never give out that number, so tell me how you got it!”

Me: “Maybe I guessed your phone number!”

Customer: “No, how did you get that number?”

Me: “Are you going to pay the bill and take the bike?”

Customer: “No! Not until you tell me how you got that number.”

(I bring the customer service slip out.)

Me: “Just f*** off. You are wasting your time and mine.”

Customer: “You haven’t heard the last of this!”

(I had. We sold his bike to cover the cost of the bill and never saw him again.)