Big Voice Belonging To An (Eventually) Big Person

, , , , , | Right | March 14, 2020

I was working in customer service at a car dealership a few years ago. A man came in to pick up his truck after service and, as a safety precaution, we had to remove some aftermarket floor mats from the driver’s floor and put them in the back — as per liability for the dealership.

As I was explaining the situation, he interrupted me and just started yelling. He stopped listening to what I was saying and stormed off.

The next day, he came to my desk, apologized sincerely, and gave me a $50 gift card to a coffee shop near the dealership. It’s not often you get a customer apologizing for getting upset and taking responsibility for his actions. It takes a big person to step up like that and I’ll always remember him for going above and beyond an apology. I hope he sees this and knows I appreciate what he did.

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