Big Sign = Big Trouble
(The first Tuesday of every month is “10% off Tuesday.” I amv working the customer service desk when a customer brings me his receipt.)
Customer: “The cashier never took off my 10%.”
Me: *reading the receipt* “I’m sorry, sir, but you only spent $25. The promotion requires a minimum purchase of $50.”
Customer: “That’s ridiculous! Where does it say that?!”
(I walk exactly three feet and point to the fine print of the giant sign on the window, which clearly reads “with purchase of $50 or more in a single transaction.”)
Customer: “How do you expect anyone to read that? It’s so small!”
Me: “It… it really isn’t.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
