Big Bother Is Bothering You

, , , , | Right | July 19, 2020

I am just finishing my ten-hour shift. I have my lunchbox and personal items with me and my name tag is reversed so I won’t be called on by customers while I make it to the front to clock out. I get up to the front of the store and there is a lady yelling at one of my cashiers. I decide to intervene because I care for my coworkers a lot and I’ve been there the longest.

Me: “Ma’am, is there something I can help you with?”

Customer: “I left my sunglasses I purchased here last night and this cashier can’t find them! I called last night after I made it home and the cashier that helped me said she would put my name on them and put them up for me to pick up!” 

Me: “You don’t have to get loud. I’ll see if I can find them.”

I begin searching the areas we usually put things that are left behind by customers but can’t find them anywhere. I return to the customer with the unfortunate news and offer to refund her for the purchase.

Customer: “I DON’T WANT A REFUND! THEY WERE A GIFT FOR A FRIEND!” 

I’ve spent twenty minutes trying to find her stuff and she just keeps standing there staring at me, so I search again, and while I’m searching, she is bantering about how my cashier probably stole them and took them with her because they were already paid for. I tell her that is highly unlikely, seeing that we have security and are bag checked when we leave. I eventually find them in a not-so-common place to keep left items.

Me: “Found them! They were just in a weird spot, so my cashier didn’t steal them like you thought.” 

This customer gets so excited, jumping with joy as I untie the bag and show her the sunglasses. My face is pretty unsympathetic since I’m going on hour ten just to find these glasses.

Customer: “Thanks so much! I was about to go and grab the exact same pair over there and see if I could just take those! Also, your customer service could be better; you acted like I was a bother.” 

Me: “Oh… All right, bye.”

I punched out and walked out the door past her. I may have let the door shut on her while she was walking out.

1 Thumbs
402