Biased Against Whiny Customers

, , | Right | January 5, 2019

(I am shopping in a local craft shop when a woman walks up to me. I once worked in the company but now work for a competitor and often do answer questions out of habit. I had seen this woman standing near the counter while the staff was busy attending to a long line of customers.)

Customer: “Where’s the binding bias?”

Me: *pointing to a wall* “It’s over there.”

Customer: “Where?”

Me: *walks to the spot where the bias is* “It’s right here.”

Customer: “I want [size and colour].”

(She’s not even looked where I am pointing.)

Me: “Yes, it’s right there.” *starts walking off because I realise she just wants a personal shopper*

Customer: *whining* “Why won’t anyone help me?”

Me: “I have helped you.”

Customer: “I need help getting what I need; no one will help me.”

Me: “Well, then, go over and get a staff member to help you. I don’t work here.”

Customer: “They ignored me.”

Me: “They were serving customers; if you want help then get in the line and wait.”

Customer: “I don’t want to wait; you help me.”

Me: “I’ve already helped you and I’m trying to do my own shopping here. You need to do it yourself if you don’t want to wait.”

Customer: *whining* “Why won’t anyone help me?”

(I just walked off.)

 

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