Above And Beyond The Hotelier’s Call

, , , , , | Hopeless | April 10, 2018

When I was 14, my family and I took a vacation to a popular amusement park. The hotel we were staying at was not an official hotel affiliated with the park, but it was in the area.

On our third day of our vacation, I woke up very sick. We thought I either caught a stomach virus or had food poisoning. No one else in my family was sick, and we had day passes to one of the amusement parks that I wasn’t too thrilled about going to, so they used that pass that day.

Anyway, being 14, my parents decided it was okay for me to remain in the hotel room and sleep. My parents are the worrying type, so they told the front desk that I was sick and that they would really appreciate it if someone could just check on me once during the day. The lady at the front desk said no problem, took my mom’s pager number — this was before cellphones were really affordable — and asked if there was anything else I needed. My mom said some clean sheets would be good, and thanked her. She came back upstairs to let me know that someone would be coming by with sheets, and if I needed anything to call the front desk.

About two hours after my family left, there was a knock on the door. The woman had a name badge and a cart, so I opened the door. She had a huge basket on the cart with a balloon on it that said, “Get well soon!” The front desk had sent up a basket with numerous stuffed animals, crackers, ginger ale, and soup. I was so happy I started to cry. What was set to be the worst day of my vacation turned into one of the best days.

When my family came back, they were shocked. My brother — who was 21 — was actually jealous that he didn’t get anything. My mom went down to the front desk to thank them and to pay for the items. The front desk told her no, the basket was on the hotel, free of charge.

I don’t know if the hotel still does that for sick kids, but it certainly made my vacation absolutely awesome. Thank you, hotel!

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