Between A Rock And A Hard Head
Me: “Hi, how can I help you?”
Customer: “What is a pebble?”
Me: “Well, it’s a very small rock… generally smooth.”
Customer: “Fine, where do you sell pebbles?”
Me: “Right at the back of the garden section, sir.”
Customer: “Are your pebbles heat-resistant?”
Me: “I’m not sure, but I could call one of our garden specialists to help you.”
Customer: “Never mind! I need heat-resistant rocks!” *he shows me a rock* “Is this rock limestone? Limestone is heat resistant.”
Me: “I can’t tell if it’s limestone just from looking, but limestone has a lot of calcium in it, so if you dip it in vinegar and fizzes up, it’s probably limestone.”
Customer: “Forget it! You are worthless! I’ll just stick this in the microwave and see if it’s heat resistant!”
(He storms off. He came back the next day… for a new microwave.)
This story is part of the American States roundup!
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
