Better Safe Than Smart
Customer: “What is this?”
Me: “It’s a neoprene laptop case.”
Customer: “For what?”
Me: “It’s just a more snug case for your laptop.”
Customer: “For what?”
Me: “It’s just to protect your laptop if it’s put in a bag or briefcase.”
Customer: “You mean, to protect all of my other stuff?”
Me: “Well, yes, to protect all your other stuff from damaging your laptop.”
Customer: “No. Will this case protect my computer from damaging all my stuff?”
Me: “It is padded…”
Customer: “Good, because it’s cheaper than the anti-virus software.”
Me: *gives up* “…it will definitely protect the things in your backpack from getting viruses.”
Question of the Week
Have you ever served a bad customer who got what they deserved?
