Better MoneyGram Over A Big Fat Apology
(The store I work for offers MoneyGram as a service where customers can wire money or receive money. The people who use it often aren’t the brightest or the nicest people. A regular customer who sends money is in the store and approaches the counter.)
Me: “Hi, [Customer], how much are you sending today?”
Customer: “[Amount].”
Me: “Okay, hold on one second.”
Customer: “So, when are you due?”
(I am not the skinniest person, but I definitely do not look pregnant. This catches me off guard.)
Me: “I’m sorry?”
Customer: “I am asking when you’re due.”
Me: “I’m not pregnant.”
Customer: “Oh, so, you’re just trying to lose the baby weight.”
Me: “I don’t have children.”
Customer: “Okay.”
(No apology or anything. She just went on her merry way.)
Question of the Week
Have you ever met a customer who thought the world revolved around them?
