Better Late Than Never!
(In Australia, certain medical costs are covered by Medicare for everyone and some only for specific populations. A person with a chronic disease can access some funding for allied health visits through a program colloquially called a Care Plan. Word of mouth from friends or family often makes people aware of this.)
Elderly Female Patient: “My friend told me I should ask you about family planning. “
Doctor: *taken aback* ” Did you mean family planning? Because that’s things like contraception.”
Patient: “OH! ” *laughter*
Doctor: “Oh, you meant a Care Plan!” *more laughter from both* “Unless you did want to have a baby?”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.