Better (Choco)Late Than Never

, , , , , | Working | January 30, 2019

(I’m returning to a donut shop that got my order wrong after I ordered food and a non-coffee drink. Mind you, this is not a coffee shop, but a true donut shop.)

Me: “Hi. I just got a frozen hot chocolate and it had coffee in it. I had said no coffee.”

Worker #1: “What do you mean? You asked for a frozen mocha. We swirl mocha into it to make it sweet.”

Me: “I specifically asked for no coffee. I hate coffee, I despise it, and I would never order something with coffee in it.”

Worker #1: “[Worker #2], we need a frozen mocha!”

Me: “FROZEN HOT CHOCOLATE! NO COFFEE!”

Worker #1: “But then it won’t be as sweet.”

Me: “I don’t care. I’ve had this dozens of times, and I like it as it is without the coffee.”

(It took another two minutes, but I finally got my frozen hot chocolate, free of coffee. I can accept mistakes, but he was seriously fighting with me over what I wanted versus what he thought I wanted.)

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