Best You Sit Down For This One…

| Right | May 19, 2017

(A friend of mine sells tickets to popular theatre shows over the phone. She posts her not so great experiences on Facebook and this is one of the better ones.)

Me: “My best available tickets for that date are [X] and [Y].”

Customer: “What does that mean, best available?”

Me: “It means the most central seats closest to the stage. They are also the most expensive, though. Would you like me to look for cheaper tickets?”

Customer: “Wait, there are different prices? Why would I pay more than someone else when I’m just going to go early to pick my seat?”

Me: “Um, it doesn’t work like that. When you buy a ticket, you’re buying a specific seat. When you go to the show, you have to sit in that seat.”

Customer: “But I won’t know what seat I want until that day. How do you expect me to know what mood I’ll be in?”

Me: “I don’t, but I can walk you through ticket options if you’d like.”

Customer: “This is ridiculous.”

(I never have this problem at the movies.)

Me: “These are theatre tickets, not movie tickets.”

Customer: “Oh. What number is this?”

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