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Best To Stick To A Single Phone Call

, , , , , | Right | April 23, 2021

I work at a help desk for a company that has employees use an automated phone system to enter the time they worked, while their employers, who are mostly elderly or disabled, use the same system to approve them. Because it’s a phone system that we often need to train these clients on, we recommend they call the system with a separate phone and put it on speakerphone so we can guide them through the system, and therefore train the clients.

I’m on the phone with an elderly client.

Me: “Does this phone have speakerphone capability?”

Caller: “Yes, it does.”

Me: “Okay, please call [phone number].”

The caller dials the number and puts the second phone on speaker so I can hear. An automated system picks up, but it’s a perkier voice than the system our company uses.

Automated System: “Are you looking to talk with hot singles? We have the hottest men just waiting to take your call!”

Caller: “Oh, my!”

Me: “Ma’am, please disconnect the call. That’s not our system!”

Caller: *Hangs up the second phone.* “Oh, dear, I definitely didn’t call the right number.” *Pause* “Maybe later, but not now!”

We both had a good laugh over that one. I wish I had more callers like her!

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