Best To Lego Of That Demand

I work as a receptionist at a hotel, connected to a theme park known for its colourful bricks. I’m still pretty new by the time this happens. One morning, a guest and her son comes down to the desk to speak to me. It’s worth noting that we sell extra-day tickets for the equivalent of about $15. It’s also worth noting that it was pouring rain this morning.

Guest: “Good morning. I bought these tickets yesterday, but I’m feeling unwell today and won’t be able to take my son to the theme park today. I would like a refund.”

Me: “Sorry to hear you are not feeling well. I’m unsure if we do refunds, so let me make a quick call and get back to you.”

I make the call, and I’m told we don’t do refunds.

Me: “I have been informed that we unfortunately don’t do refunds.”

Guest: *Turning unpleasant and condescending.* “Well, you are just gonna have to make an exception! Because I got sick eating at YOUR restaurant last night, and I have been throwing up all night!”

Me: “I’m very sorry to hear you have been sick. Let me make another call and check our policies.”

I call my supervisor. Meanwhile, she is yelling about how she, at the very least, should then receive merchandise from our store equivalent to the same price she paid for the tickets. I get my supervisor on the phone, and ask he come talk with her, because she was clearly irritated with me.

I inform her that a supervisor is on their way, and I go to the other side of the reception desk, where I overheard her conversation with my supervisor.

Supervisor: “Good morning. How can I help you?”

Guest: “I want a refund on my tickets!”

Supervisor: “Unfortunately, we don’t do refunds on tickets. It’s EU law.”

Guest: “Well, I got sick from eating in your restaurant this morning!”

Supervisor: “I thought you got sick from eating there last night?”

Guest: *Now flustered and sputtering.* “Well, I can’t remember if I got sick from eating there last night or this morning! But I definitely got sick from eating there!”

Supervisor: “Alright, ma’am. Unfortunately, I still can’t offer you a refund.”

Guest: *Changing tactics.* “Can you really bring yourself to do this to a poor single mother, whom have saved for years to bring her son from America to the Themepark?”

Supervisor: *Clearly not falling for it.* “Yes.”

Guest: “FINE! I want all of your names! I am going to sue the f*** out of every one of you!”

Supervisor: “You are welcome to try, ma’am.”

The guest then tries to take pictures of us. This is VERY illegal. My supervisor calls Park Security.

Supervisor: “You cannot take photos of us. You will be speaking with our security.”

Guest: “No, I will not!”

The guest then stormed out of the hotel, never to be seen again. Her son was right next to her during all of this. I felt so bad for the kid.

My supervisor later told me that his alarm bells were ringing as soon as I called him, and he suspected she just wanted a refund, because she didn’t want to go to the park in the rain.