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Unhappy To Have Nothing To Complain About

| Right | July 9, 2014

(It is after dark and I am attending to a line of customers as we have had a pretty busy night due to the holidays. An older woman comes up to my register.)

Me: “How are you today, ma’am?”

Customer: *is quiet for a few moments before throwing her items onto the table* “Hello.”

(I begin to scan her items all the while she makes numerous demands of how she would like everything bagged a certain way. I am pleasant and cheerful the entire time as she has caught me in a good mood.)

Customer: “And see that you pack these together! Oh, and all the food in one bag. And make sure that box isn’t scratched!”

Me: “Oh course. That’s no problem!”

(I smile and continue to pack her things. There is a long pause.)

Customer: *in a sharp and sarcastic tone* “Well, you sure are… chipper and rather fast today.”

Me: *I smile* “Oh, I try to be! I’ve been here so long this job just comes as second nature.”

Customer: “Well, see that you stop that! You’re going too fast for me! And stop being so happy!”

Me: “… I’m sorry?”

(The woman walks off as I am left stunned.)

Coworker: “Did you really just get yelled at for being too nice?! Now I’ve seen it all!”

Putting You In The Hot Seat

| Right | June 12, 2015

(I am working selling tickets at a movie theater, when an older gentleman and his teenage granddaughter come in.)

Customer: “I need two tickets for [Popular Movie].”

Me: “Of course. If you could please select your seats on the screen below?”

(I indicate the screen facing him showing the remaining seats for the movie. There are hardly any, because the movie is very popular.)

Customer: “No, no, no. These are not good seats. Give us two tickets for the next showing.”

Me: “Absolutely. We have the movie running in multiple theaters, because it is so popular, and the next showing is in a theater about half the size of the previous one, but lots of good seats still available.”

Customer: “What? No. No, no, no. This is too small. How do you have a theater this small? No. I will not watch a movie on a screen that small. Seat me in the IMAX.”

Me: “I’m sorry; we’re not an IMAX theater.”

Customer: “That’s ridiculous. How are you not IMAX?”

Me: “I suppose we don’t have the room.”

Customer: “What is your biggest theater?”

Me: “Um, that’d be about 300 seats.”

Customer: “That. Seat me in that.”

Me: “That’s our next showing, the first one you tried to get. It’s almost sold out.”

Customer: “No, no, no. That’s no good. There are no good seats there! What is your second biggest? Seat me there!”

Me: *checking* “Our next biggest theater is currently showing [Children’s Movie].”

Customer: “That’s not what I want to see! Why are you playing that in the big theater?”

Me: “Many people want to see that movie; it’s been doing quite well.”

Customer: “Ridiculous. What’s the next biggest? Seat me there!”

Me: “That theater is showing [Horror Movie].”

Customer: “Tch! No! I want to see [Popular Movie]! [Popular Movie]!”

Me: “What if we got you tickets for the next showing of [Popular Movie] in our largest theater?”

Customer: “Yes. Finally, some help! Do that!”

Me: *pulling up the seating chart for that movie, which is still mostly empty at this point* “All right. This showing is three hours from now, though.”

Customer: “What?! No! That’s too long to wait! This is ridiculous. Ridiculous! Give us two tickets to the next showing in the big theater!”

Me: “All right, but, again, you did not seem to like the available seats for that show time.”

Customer: “I don’t care; I won’t watch anything on a small screen!”

(I pull up the original seat selection screen. While he has been arguing, a number of seats have sold, and now, there are only single seats available.)

Me: “I’m sorry; we only have single seats available.”

Customer’s Granddaughter: *suddenly jumping in* “That’s fine! That’s fine. We don’t have to sit together. It’s fine!”

Customer: *smug look, as if he’s won something* “Yes, we will take these seats. In the big theater.”

(They ended up with two single seats near the very front of the theater. I don’t blame the granddaughter for not wanting to sit with him, though!)

Now Showing The Fugitive

| Right | April 25, 2012

(I am outside in the box office by myself at night when a shady-looking guy walks up.)

Customer: “Hi, when’s the very next show?”

Me: “Twenty minutes.”

Customer: “Okay, I’ll get a ticket to that one.”

(This is very common for people who don’t care what they’re seeing and want to kill time, so I sell him a ticket for Harry Potter, which is the next movie. He walks away looking at the ticket.  A few minutes later, he comes back.)

Customer: “You sold me the wrong ticket. You said Twenty Minutes.”

Me: “I’m sorry, I thought you wanted the next show that was playing.”

Customer: “Yeah, I do.  You sold me a ticket for Harry Potter.  I don’t want this movie. I want the other one!”

Me: *confused* “I’m sorry, what movie did you want again?”

Customer:Twenty Minutes.”

Me: “We don’t have a movie called Twenty Minutes.  You asked when the next movie was.”

Customer: “Well, whatever. I don’t want to see this.”

Me: “Okay, I can change it for you. What movie would you like to see instead?”

(He picks a different movie, and our policy for exchanges is to write over the ticket itself and initial it. Otherwise, you have to ring up a new sale to print out another one, thus making our tills short.)

Customer: “You have to give me a new ticket.  This won’t work.”

Me: “It will. The door people will know I changed it for you.”

Customer: “But you wrote on it.  They’ll think I did it.  It won’t work!”

Me: “Sir, I promise you, this ticket will work. Those are my initials, and they know them.”

Customer: “No, you don’t understand. I’m under house arrest and I need proof of where I’ve been.  They’ll think I was the one who wrote on it.  I have the ankle bracelet and everything…” *ominously* “You want to come out and see?!”

(I immediately printed out a new ticket for him!)

If You See Something, Seriously, Say Something

, , , , , | Working | May 5, 2022

I’m in my senior year of high school, back in 1999. My girlfriend has been telling me about the creepy guy at her work that likes to be touchy with female employees. He’s a supervisor/lead for the front registers, and when he sets up a female employee on the registers, he leans on them, or he puts his arm around them on their waist or shoulder, or he puts his hand on their hand and tries to hold hands. Basically, he is always encroaching on female employee’s space and touching them inappropriately, especially for a work environment.

My girlfriend tells me that the other day at work when he was setting up her register, he was rubbing her arm and trying to hold her hand, but she pulled it away. She said he’s always doing this to the female employees when he’s setting up or breaking down the registers for them. I was pissed when she told me this and said we should go find him and talk to him, but she didn’t want to; she didn’t want me making a scene.

None of the female workers like being around him because he is always touching. None of the other supervisors/leads are touchy with any employees, just him. None of the women are willing to speak up about it for fear of retaliation or losing their job or just not being believed.

My girlfriend and I happen to be walking through the store one day. We have a couple nights a week where we sit and watch some TV shows and have cheddar-covered popcorn, and we are at the store to buy some. After we enter the store, we walk past the front registers. The creepy guy is at one of them with a female employee. My girlfriend points him out to me.

I look over and, sure enough, he is standing right up next to the female employee. The female employee is standing at the register and her left hand is resting on the counter. The creepy guy is right up next to her, leaning into her so his body is touching hers, and he is runs his hand down her arm and then to the top of her left hand and just holds it there like he is trying to hold her hand. She looks visibly uncomfortable, but she has nowhere to go because he is blocking her in at the counter.

I shout out loudly so everyone around can hear me and point right at him.

Me: “You mean that f*** that’s running his hands all over that female employee?”

My girlfriend grabs my arm and tries to pull me away.

Girlfriend: *Quietly* “Please don’t make a scene. I have to work here.”

Me: *To my girlfriend* “I’m not okay with guys putting their hands on women when it’s unwanted, and he’s doing it right now.”

I glance back over to the creepy guy. He’s now gone through five shades of red and his face matches the color of his work shirt. He is now slowly trying to back away from his female coworker.

I speak loudly at the creepy guy for everyone to hear.

Me: “I don’t know who the f*** you think you are, but you’d better keep your hands off the female workers here or you’re going to have a big problem.”

The creepy guy slunk away and a store manager came up to check on the commotion, but before anything else could happen on my end, my girlfriend dragged me away.

A few days later, my girlfriend said my outburst got a lot of the female employees to speak out about the guy and he was fired. My girlfriend told me that they didn’t have any more issues with any supervisor/lead inappropriately touching other employees the rest of the time she worked there.

Wants To Reconsider Everything

| Right | November 21, 2016

(I work at a sub shop which is pretty pricey. I’m working cash and this gentleman comes in.)

Me: “Hey, what can I do for you?”

Customer: “I’d like a medium white sandwich with everything.”

Me: “Okay! What meat would you like?”

Customer: “Everything.”

Me: “Um, sure. Just to let you know, there’s an upcharge so—”

Customer: *cutting in* “Did I stutter? Do you even speak English? Everything!”

(This is where this customer begins to piss me off. I begin ringing him up for a sandwich with everything. Note that he can see what I’m ringing up as well as the price tally.)

Me: “All right, that sandwich comes to $21.37.”

Customer: “Twenty one dollars for a damn sandwich?!”

Me: *looking him straight in the eyes* “Everything.”