Best To Letter Know
Caller: “WHY YOU PEOPLE SEND ME LETTER?”
Me: “…is this about your rebate? Would you like me to look up the status for you?”
Caller: “YOU PEOPLE SEND ME LETTER! ONCE AND AGAIN, AND NOW TODAY! WHY?!”
Me: “Your rebate is approved, ma’am. The letter is to let you know your cheque will be issued in four to eight weeks.”
Caller: “NO MORE LETTERS! YOU STOP! I WILL CALL LAWYERS!”
Me: “Ma’am, ma’am, you are approved—”
Caller: “NO MORE LETTERS!”
Me: “Ma’am, I’m not sure you are hearing me. You will be getting a cheque in the mail soon.”
Caller: “NO LETTERS! YOU STOP!” *click*
Question of the Week
Tell us about a customer that lied or scammed to get what they wanted.
