Best To Let Calling Telemarketers Lie

(A telemarketer talked a colleague into putting him through to our boss.)

Boss: *genuinely friendly and polite* “I have to apologize for my employee. She is new and didn’t know that it is our business policy not to do business with you.”

(Pause.)

Boss: *still friendly and polite* “The last time somebody from your company called us, they lied and tried to sell us things we don’t need. So, have a nice day and never call here again.”